Showing posts with label Consumer advice. Show all posts
Showing posts with label Consumer advice. Show all posts

Monday, November 14, 2016

Millennials and whining

I'm tired of it. Not the whining of the Millennials - people in their late teens and early 20s. But the whining about them, by older people. "They are so entitled, they think the world owes them a living." I think those people who are saying this ought to take a good look at what they had in comparison to the people they are grumbling about.

Oh, sure, a small number of the "older generation" can remember the impact of the Second World War, the effects of rationing and so on. But the ones who are whining are the people who grew up in the 60s, 70s and 80s. Before you grumble about how entitled the younger generation are, please consider the following ...

6 Harsh Realities Of Millenial Life Non-Millenials Need To Understand

  1. The final salary pension you took for granted will probably not be theirs. All the private ones are pretty much closed down. The state ones are much less generous (read "more realistic in their funding expectations") than they were when you started your career. A money purchase pension is as far removed from a final salary pension as a STEM degree is from an arts degree.
  2. They can't afford a mortgage. As in, they can't afford one. They don't have the necessary £50000 in equity (a year's income) and a joint income of £150,000. The problem here is partly that the rising property prices which secured your future as you climbed the property ladder made it harder and harder to get on the ladder - because ...
  3. "As a rule of thumb, you should not pay more than 30% of your salary in rent" but "Tenants in England spend half their pay on rent." Yep, the rent you are charging on your buy-to-let investment to boost your pension is preventing the entitled Millennials from getting on the property ladder at all.
  4. Some of you took early retirement on full pension (see 1) in your 50s - so your employer could employ cheaper people. In return, Millennials can expect to work into our 70s. I am not a Millennial. I was asked by someone who had retired by 50 when I might expect to retire. He was shocked when I told him that my retirement age was 65. I'm luckier than my children.
  5. When your generation graduated, you had the milk round and graduate salaries. When Millennials graduate, employers have found all sorts of dodges to avoid paying them anything at all. Millennials are expected to live at home and have unpaid internships. Forget the minimum wage: some Millennial graduates are paying to get the "experience" they need to be employable. It goes without saying that the company would have to pay someone to do the work that their interns are doing for free.
  6. You got your degree for free. Millennials will have deductions from their salaries for up to 30 years to pay for theirs.
And yet, despite the fact that society is stacked against them, the fact that they are the first generation poorer than their parents were at the same age, it's not the Millennials who voted for Brexit. Which means that it is not the Millennials who are soaking up the whining headlines of the tabloid newspapers, expressing resentment at the supposed tide of immigrants, the imposition of laws from Brussels, and the loss of national sovereignty.

Wednesday, October 19, 2016

Horses driving carts

Obviously commercial organisations are aiming to monetize their internet presence. However, it seems to be increasingly the case that they are more concerned with ad revenue than the experience of their users. Some of the stupidities ...


  • Mattel have a Scrabble game that connects to Facebook, and have aggressively chased off other companies that have produced games that are too similar. It is one of the most irritating Facebook apps. They have attached an advertising engine to it. For a long time, every time you played three moves, it would produce a black screen inviting you to buy their ad removal packages to avoid a seven second wait - in other words, it was advertising its own ad removal package.

    This pales into insignificance compared to the apps behaviour on a tablet. Here, particularly when playing against the computer, the same 30 second advert is generated pretty much between every turn, you can't exit from it, and when the advert ends, it shuts down the app.
  • AVG anti-virus have a well-established free antivirus, which aside from the fact that it kills performance of computers, does provide what seems like a pretty good level of protection. In Windows 10 it produces pop-ups, and today, it has started producing the same pop-up advert every few minutes.
  • The "click-bait" slideshows that you get to from social media, which sometimes suggest they have interesting content, now typically spread the text for one slide over three clicks - presumably to serve more ad views.
  • I remember reading a grumbly Guardian article a while ago about ads on the internet - whilst downloading animated adverts on the same page was grinding my browser to a halt.
  • One of the main suppliers of automated ads has this obsession with things that you have looked at or searched for. So you look for, say, Converse shoes on Amazon. Ta-dah! Every web page you look at for the next week has an advert for them. Now, think for a minute, Mr Ad Builder. The likelihood is that either 1) I bought the shoes or 2) I decided I didn't need to. That was a search I did two days ago - am I likely to want to do it again today?
These strategies are self-defeating. The reason Adblock gained traction was because of the increasing intrusiveness of internet advertising. If people find advertising intrusive and can't get round it, they will either block it or use different products - advertising on the internet drives people away more effectively than it promotes things.

Thursday, September 01, 2016

Modern ticket touting

I heard a news article, probably on Radio 4, about the problem of ticket buying and reselling. Businesses use deceptive means (credit cards in false names, multiple addresses) to buy large numbers of tickets for shows when the sale opens, and then resell them at significant markups. The big ticket companies, like Ticketmaster, have a ticket resale wing, and this is used - much more anonymous than eBay with its rating system. Now, there will always be a reason why people need to resell tickets. Someone in a group might get sick, for example. People might decide they want to go for a date that's released later on. But that doesn't seem to be what's dominant.

We had the opportunity to see it in action today. We were tasked to try and secure a couple of
tickets in the presale for a Twenty One Pilots gig at Alexandra Palace on 11th November this year. Literally within minutes of the presale opening, possibly less than a minute, no tickets were available.

By 9.30, that is, just half an hour after the presale OPENED, there were over 270 tickets being resold on Getmein, the Ticketmaster resale website. The markup was £10 or more per ticket. The tickets on Getmein were all being sold at around the same price - presumably this is a fairly mature tour, so by now the people buying to resell have a pretty good feel for what the market will bear. Valuable societal skills right there.

Some bands and artists have already reacted against this. There are means of regulating it which would make it much less desirable to touts. For example, Getmein could limit ticket resale price to the purchase price - why should someone reselling tickets make a profit from the transaction? Who does that benefit? Or, especially given that the tickets aren't normally sent out until a few weeks before the gig, they could offer resales only a week before the tickets would be sent. The trouble is, at the moment, Getmein/Ticketmaster makes even more money this way - they end up getting commission for selling the same ticket more than once!!

Just to let you know, if this is how you run a business and you happen to be reading this, then you're a spiv and a parasite. You are making money off other people's work, whilst adding no value of your own and just ripping other people off.




Tuesday, October 11, 2011

Currency exchange - what is good value?

I'd always assumed that the cost of buying and selling currency was "much of a muchness" for your average person (ie. someone who is trying to get money for a holiday, rather than someone who is trading currency as a means of making a profit). Specifically, I thought that since I work at the airport and the exchange bureaux there did "a little bit more" for people who work there, I was getting a fairly good deal.

I was intending to buy some US dollars for a holiday. It's some way ahead, but the exchange rate is quite good, so I thought I'd do it now. There was a little queue for the first office, and whilst I was standing there, I clocked their exchange rate. The published rate in the newspaper was around $1.55 to the pound; I'd been watching it. But they offered to sell dollars at $1.40ish to the pound and buy at $1.74.

That was a pretty huge margin, I thought - almost 10%. So I thought I'd wait, and investigate other possibilities. The same day, the bank were offering $1.45 and the Post Office $1.49! To get some idea of how much difference this makes, if you are buying £500 worth of dollars for a holiday, you would get an extra $45 if you went to the Post Office. It's not the case that commission eats this difference up; in each case, the transaction would have been commission-free. I didn't look on that day at the rate I could get from a travel agent.

I then looked back at what we had paid for expenditure on credit cards. Payments made on credit cards last February, when the exchange rate had been around $1.61, had included a commission charge of around 2.7%. That meant that the equivalent exchange rate for purchases with a credit card had been at around $1.56 - comparable to the rate from the Post Office. I also looked at a transaction where I had drawn money out on a credit card abroad. The same commission charge is applied - about 2.7% - and there is an additional £2.50 charge for withdrawing money, but if you take a significant amount of money out in one go, this would be very cost effective. Bear in mind that the balance for cash transactions on credit cards may incur a higher interest rate, if you don't repay the whole amount every month. The commission rate for a debit card looked as though it was slightly higher, but the handling charge was lower.

So in conclusion ...

The best place to buy foreign money to take abroad with you seems to be the Post Office. But paying for things on credit cards when you're there or even withdrawing cash from an ATM using a credit card (in as large dollops as you can) will also get you a very competitive exchange rate.